My name is Edwin and I have 9 years of working experience in a Technical support account specifically for AT&T Uverse Chat & Voice. I've been a subject matter expert as well as Team Manager leading a group of consultants, reporting analyst and subject matter expert for about 5 years. I also have 1 year experience as a Team Leader handling IT onsite support, on a daily basis me and my team are assisting our clients related to IT. Printers, software/hardware, Microsoft 365 and security or vulnerability issues. We also make sure our SLA is always meeting or exceeding the required target while maintaining good relationship with our clients/customers.
