I am an experienced customer service specialist, collections specialist and expert in cold calling/qualifier/appointment setting. I also have experience in administrative assistance. Calendar Management, email management etc. Tools used, Vicidialer, CRMs such as Hubspot and Salesforce, Google, Google Sheets, Zoho, Zendesk, Cluvio, Notion, Aircall, Hubspot, ReadyMode, Ring Central, Outlook, Slack, Gmail, Canva, Zoom, Microsoft Office, Slite.
With over nine years of experience in the BPO industry, I have worked as a Customer Service Representative, Collections Specialist (B2C and B2B), Cold Caller, and Live Transfer Agent. I am comfortable handling high-volume outbound calls, qualifying leads, resolving customer concerns, and maintaining accurate records with strong attention to detail.
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