Hello, my name is Lie Taga-Amo, and I have amassed nearly six years of experience in the call center industry. My journey began at a telecommunications company where I spent a year assisting with general inquiries such as billing, technical issues, and troubleshooting. For the past five years, I've been immersed in the healthcare sector, initially serving as a pre-enrollment agent focusing on enrolling prospective members. After a year, I was promoted to a flex supervisor role and eventually became a pioneer in handling appeals and grievances for both Part C and Part D. Recently, I've felt a strong desire for self and professional growth, leading me to consider transitioning into a Virtual Assistant/Freelancer role. I believe my extensive experience equips me well for this transition. Stepping out of my comfort zone and embracing new challenges is something I'm eager to do, confident that my skills and expertise will prove valuable to any company or client I work with.
