Customer Service Representative handling an Insurance Company Account based in the United States with almost 12 years of experience in supplying both Health Care Practitioners and Members detailed information about the extent of their patients’/their health insurance coverage.
Lead a team of 18 individuals and coached them on how to connect to our customers and be able to provide complete and accurate resolution to their concerns. Also help them in their performance to ensure that they are meeting and or delivering above and beyond the metric goal requirement.
