Please take note of the following details:
JOB EXPERIENCE:
- Customer Service Representative in Healthcare Account
- Handled Claims, Insurance, Back Office, Patient Care
- Previous experience in the BPO industry
- Proficient in handling outbound/inbound calls
- Also served as a Chat and Email Support with over 2 years of experience
SKILLS:
- Strong communication skills.
- Familiar with Claims/Insurance and requesting medical records with facilities/patients
- Ability to remain calm and composed under stressful situations and when dealing with frustrated customers.
- Strong problem-solving skills.
- Proficient in time management and multitasking.
- Focused and attentive.
- Familiarity with the product or service being represented.
- Ability to stay upbeat and cheerful to create a positive experience for the customer.
- Knowledge of healthcare laws and regulations, including HIPAA, to ensure patient privacy and confidentiality.
- Proficient in accurately and thoroughly documenting patient information, following up on patient requests or issues, and tracking communication and progress.
Proficient in using the following tools:
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Google Sheets
- Zoho Mail
- Electronic Medical Records
- Zoom
- Slack
- Google Calendar
- ChatGPT
- Google Search Console
- Google Meet
