Hi, my name is Aprille. I am currently seeking a job that best aligns with my skills and experience. I have over 10 years of expertise in customer service and technical support, with a strong background in sales.
As a Customer Service Expert, I have handled a wide range of responsibilities including order processing, filing claims, responding to general and billing inquiries, and assisting with sales. In my role as a Technical Support Expert, I have provided troubleshooting support for mobile devices, internet, landline, and television services. I have also handled general inquiries and performed upselling when appropriate.
In addition to voice support, I have experience in chat support. In all my previous roles, accuracy and attention to detail have been crucial—I always ensure that all customer information is entered correctly to prevent issues and maintain service quality.
