Bachelor of Science in Psychology graduate (August 14, 2022) with strong interpersonal, communication, organizational, and analytical skills. Experienced in customer service, healthcare support, insurance, financial services, and human resources coordination. Adept at building positive relationships, resolving concerns efficiently, and maintaining a high level of professionalism in fast-paced environments.
Began my career at FIS Global, where I supported various gift card products for 14 months. Handled over 100 customer interactions daily, utilized CRM software effectively, resolved customer concerns, and maintained high customer satisfaction ratings.
Later joined EXL Service Philippines as a Customer Service Representative, assisting life insurance customers, including elderly clients, with policy inquiries while demonstrating empathy, patience, and excellent communication skills.
