As technical support, I responds to routine and complex customer inquiries via the telephone and e-mail. Primary focus is on providing assistance and advanced trouble-shooting regarding service delivery, installation, outages, component level problems, and other technical issues. Moreover, I assist clients by answering questions about products, services, and price plans as part of being a Sales Specialist. I also identify and develop leads through cold calling and referrals. Aside from the two skills I have mentioned, I’ve been working as Collections Specialist in charged of resolving overdue bills and collecting payments from those individuals or businesses, all while protecting employer's financial assets.
