Results-driven Customer Service and Technical Support Professional with over 2 years of experience in the BPO industry, specializing in customer service, technical troubleshooting, account management, sales support, and client retention for telecommunications and healthcare accounts. Proven track record of delivering exceptional customer experiences, resolving complex customer concerns efficiently, and maintaining high customer satisfaction ratings in fast-paced environments. Experienced in handling inbound and outbound calls, managing escalations, processing account updates, conducting follow-ups, and providing accurate product and service information while maintaining professionalism and empathy.
Recognized as a reliable Team Lead Assistant and Subject Matter Expert, providing support to tea-----------mbers, assisting with process escalations, coaching agents, monitoring performance, and ensuring smooth daily operations. Demonstrated leadership skills with the ability to guide teams, improve workflow efficiency, and maintain strong communication across departments.
Currently working as a Credit Repair and Business Credit Virtual Assistant, assisting clients with credit-related services including customer support, creditor follow-ups, cease and desist processing, dispute assistance, contract preparation through DocuSign, client account management, administrative support, email and calendar management, and maintaining confidential client records. Skilled in multitasking, organization, communication, problem-solving, CRM systems, Microsoft Office Suite, Google Workspace, data entry, and remote client management. Adaptable, detail-oriented, and committed to delivering high-quality support while helping businesses build strong client relationships and operational efficiency.
