I am a dedicated Customer Support and Administrative professional with 1 year and 4 months of experience managing multi-channel operations, international email/phone support, and back-office documentation.
My background includes working with international accounts across the US, UK, and Canada markets, where I handled end-to-end order tracking, reservation management, and client invoice tracking.
In my previous roles at TTEC and Cxi Services Inc., I focused on processing order modifications (cancellations, exchanges, refunds) via Shopify and Microsoft Dynamics 365, managing hotel reservation logistics, and acting as a trusted internal point of contact for team leadership.
I hold a strong technical comfort level from my foundational year studying Information Technology at the Technological Institute of the Philippines, making it easy for me to master new software, CRM systems, and administrative tracking tools quickly.
I am highly organized, detail-oriented, and ready to bring reliable, independent support to a long-term remote team.
