At Concierge RPM, my role involves onboarding patients for remote patient monitoring and chronic care management. Additionally, I assist patients in setting up remote monitoring devices such as blood pressure machines, pulse oximeters, and glucometers to facilitate remote readings. I conduct cold calls to ensure patients are scheduled for their CCM appointments and manage schedules for CCM nurses daily. I implemented a rescheduling sheet for patients who miss their monthly CCM appointments and address ancillary requests from patients, including medication refills, health concerns relayed to the PDM, equipment requests, and diagnostic test requests. Moreover, I ensure all concerns based in the Philippines are properly addressed.
At adHere llc, I have consistently excelled in every aspect of social media management. I've meticulously scheduled and published content that has not only captured the essence of the latest trends but has also effectively engaged our audiences across multiple educational pages. My ability to interpret account statistics and subsequently fine-tune strategies has led to remarkable growth for our clients. Additionally, I have skillfully overseen Google Ads campaigns, closely monitoring profitability, and ensuring exceptional lead acceptance rates and precise audience targeting.
My tenure as a Coach/Supervisor at Verizon further showcases my leadership abilities. I have successfully led a team of dedicated professionals, providing unwavering support to customer service representatives. My role extended to handling technical support, financial inquiries, billing concerns, phone sales, and in-store transactions. I ensured that our customer service representatives had comprehensive support during their shifts, contributing to improved overall service quality.
My time at PayPal as a Disputes and Claims Agent further fortified my problem-solving skills. I diligently managed customer PayPal accounts, offering adept assistance with financial issues, technical support, billing inquiries, and account concerns. I specialized in dispute resolution, where I ensured fair and just outcomes for customers involved in disputed transactions.
My multifaceted background extends to my role as a Front and Back-End Developer and Team Leader for the "Dodge the Apocalypse" game project. Here, I played a pivotal role in designing the game's UX/UI, creating character and weapon designs, and coding various in-game functions and rules using Visual Studio with C#. I adeptly utilized the UNITY cross-platform game engine to merge 3D models and code seamlessly. Moreover, I took on a leadership role, coordinating tea-----------mbers' tasks, and fostering a confident and well-prepared team for our thesis defense.
My commitment to IT support and technical problem-solving was further demonstrated during my internship at the Department of Public Works and Highways, where I contributed to building a LAN network and efficiently troubleshooting various devices and software.
In my time role at Ultra-Derma, I've successfully worn multiple hats, seamlessly blending social media management, graphic design, and IT support. I have consistently delivered high-quality product packaging designs, engaging content, and technical assistance to maintain smooth operations.
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