Customer Service professional with over 10 years of experience in the BPO industry, supporting Healthcare, E-commerce, and Cruiseline accounts. Skilled in multi-channel support, escalations, and process improvement, with proven career progression from Customer Service Representative to Subject Matter Expert, Team Manager, and Resolution Specialist. Strong background in team leadership, training, performance monitoring, and customer recovery. Proficient in CRM tools and adaptable to remote work environments.
