I am a results-driven Intake Specialist with over 6 years of professional experience in client intake, customer service, retention, and account management, including 2+ years handling personal injury client intake for a US law
firm.At Herrman & Herrman PLLC, I served as the first point of contact for personal injury clients, conducting detailed screenings, gathering case information, and ensuring smooth handoffs to attorneys. I’m experienced in handling high-volume inquiries with empathy, professionalism, and accuracy, while maintaining confidentiality and compliance
standards.My background in BPO and account management also strengthens my ability to manage clients effectively, resolve concerns, and maintain long-term trust. I am detail-oriented, adaptable, and skilled at working independently in a remote setup.
