I am a team-focused Operations and Team Leader with 3+ years of experience in content moderation, identity verification, and back-office operations for fast-paced digital environments. I have led teams of up to 16 people, driving performance, coaching for improvement, and ensuring KPIs, SLAs, and quality standards are consistently met. My strength is leading others with clarity, structure, and support so they can perform at their best and deliver reliable results.
Core strengths:
Team leadership, coaching, and performance management
KPI tracking, quality monitoring, and process improvement
Content moderation, identity verification, and policy compliance
Strong communication, documentation, and collaboration using modern tools
