Results-driven IT with experience in MSP environments, system engineering, desktop support, and customer service. Skilled in managing and maintaining IT infrastructures including Active Directory, Microsoft 365 Admin (on-prem, hybrid, and cloud), ConnectWise Manage/Automate, and ServiceNow. Strong technical troubleshooting abilities paired with excellent communication skills. I’m currently seeking a role in an MSP environment to further develop technical expertise and contribute to organizational efficiency.
