I am currently working as a Japanese Process Analyst. I act as a bridge between our Japanese Clients and customers to make sure we meet end-to-end support via data entry of financial documents.
My credentials include:
I have 6 years of experience in Customer support including 8 months as a Japanese Process Analyst.
I am well versed with handling e-mails, Live chats, and Calls (in English). This includes verifying and entering information accurately into various databases while making sure all personal information is secured and correct.
Thorough working knowledge of computer applications including word processing, spreadsheet, database, and presentation software.
Excellent communication skills necessary to collect essential information in a professional and courteous manner.
Strong organizational skills used to manage complex and multiple assigned tasks and working efficiently within a team environment to successfully meet strict deadlines and Service Level Agreements (SLA).
Ability to identify problems fast and resolve problems in a timely manner.
Great dedication to preserving and protecting confidential information since I've always worked with companies that make sure all customer information is protected.
As a dependable and resourceful person with a strong sense of urgency and self- motivation, I am convinced that I can make a valuable contribution.
I would welcome the opportunity to have this discussed further. I look forward to hearing from you to arrange an online interview.
Thank you for your time and consideration.
