Customer Support Specialist with 6+ years of experience supporting UK- and US-based e-commerce, subscription, and wellness brands. Skilled in managing customer inquiries, orders, subscriptions, refunds, and product support across email, live chat, and phone while consistently handling high ticket volumes with accuracy and efficiency. Proficient in Shopify, Zendesk, Gorgias, Richpanel, Freshdesk, Recharge, and other CRM and e-commerce platforms. Known for strong problem-solving, attention to detail, and delivering a positive customer experience that supports customer satisfaction and retention.
