Operations & Backend Support | Data Reporting & CRM Support | Excel & Google Workspace.
I am an Operations and Backend Support professional with nearly 9 years of experience supporting global teams through escalation analysis, internal process support, data reporting, and system-based work in enterprise contact center environments.
I’ve worked with organizations such as Accenture and Concentrix, where I progressed into Tier 2+ escalation management and Subject Matter Expert (SME) roles for Pixel products. In these positions, my work extended beyond frontline support to include root-cause analysis, workflow documentation, KPI tracking, and cross-functional coordination with internal teams.
To transition into more backend-focused and operations-driven roles, I have strengthened my technical skill set through formal training in Google Data Analytics, Google Workspace, and Microsoft Excel. I’ve applied these skills through hands-on projects involving data organization, reporting, and process improvement, as well as CRM support experience gained during my internship at L-----------
I am particularly interested in operations support, backend virtual assistant, sales operations support, CRM data management, and reporting roles, where I can contribute by keeping systems accurate, workflows efficient, and data reliable for decision-making.
Core Skills & Tools
Operations & Backend Support
Data Reporting & Analysis (Excel, Google Sheets)
CRM Support & Data Management
Process Documentation & SOP Creation
Escalation Analysis & Issue Tracking
Google Workspace & Microsoft 365
I bring a strong balance of technical accuracy, structured problem-solving, and operational awareness, developed through years of working in fast-paced, metrics-driven environments. My goal is to support teams behind the scenes by improving processes, maintaining clean data, and enabling smoother day-to-day operations. Open to remote, global, and backend-focused opportunities.
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