Hi! I'm Jose—a customer service and virtual assistant professional with 10+ years of BPO experience supporting major US brands like AT&T, Verizon, Hulu, Disney+, and SiriusXM, plus hands-on VA experience in the US commercial insurance industry.
Most recently, I worked as a virtual assistant for a US-based insurance agency through Coverdesk, where I processed ACORD applications, certificates of insurance (COIs), endorsements, and supplemental forms. I facilitated commercial lines quoting by gathering underwriting data, completing carrier submissions, and preparing bindable quote proposals. I used EZLynx for policy management and quoting and AgencyZoom for task tracking and pipeline management.
Beyond insurance, my background includes:
• 10+ years of BPO experience in customer service and technical support (voice and non-voice)
• Technical troubleshooting for internet, VoIP, streaming, and satellite services
• CRM management, email and chat support, and workflow coordination
• Graphic design using Canva and Adobe Photoshop
• Digital marketing — Facebook Ads, TikTok content, and social media management
• Business operations — I run my own home-based printing and handcrafted goods business (Sariprint)
I'm remote-ready, highly organized, and comfortable working independently with minimal supervision. I communicate clearly, meet deadlines, and take pride in accurate, compliant work.
If you need someone who can handle insurance admin, customer-facing support, or general VA tasks—I'm ready to contribute from Day 1.
Let's connect!
Verified
