I am a dedicated Customer Service Representative with over 3 years of experience in both BPO and non-BPO industries. I have strong skills in handling phone, email, and chat support, with proven expertise in using tools such as Zendesk, Salesforce, Samson, Atlas, and TPX.
My background includes supporting E-commerce accounts, where I managed tickets through email and chat using Zendesk, as well as experience in telco, logistics, and food delivery services. I am skilled in resolving customer concerns, processing orders, creating reports, and ensuring smooth day-to-day operations.
I want to be known as a reliable, detail-oriented, and customer-focused professional who delivers excellent service and adapts quickly to new tools and processes. My goal is always to provide positive experiences for clients and their customers.
