Detail-oriented and highly organized Customer Service Specialist and Pre-Sales Coordinator with almost 4 years of experience in the BPO industry, specifically supporting eCommerce / online store account. Skilled in order tracking, delivery follow-ups, buyer-seller messaging, escalations, VOC reporting, refunds/returns, and process improvement. Adept at coordinating with sales, logistics, and support teams to ensure smooth processing and timely resolutions. Strong communicator with a proven ability to resolve complex cases, provide accurate updates, and support team performance in fast-paced environments.
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