As a Senior Process Executive at Cognizant - Google Waze, a fast-growing growth company, I am responsible for communicating with our clients and understanding their concerns. I leverage my strong communication, negotiation, and relationship-building skills to attract and retain high-quality resolution and ensure a positive experience.
I have over two years of experience in Customer Service, supporting Citibank’s credit card clients and two years in end-to-end advertisement in the North American region, supporting different clients such as McDonald’s, Starbucks, Whataburger, small businesses, etc.. I have a proven track record of delivering results, meeting deadlines, and exceeding expectations. I am passionate about expanding my horizons and learning new skills that would help me grow as a person.
I have demonstrated exceptional leadership capabilities while overseeing and directing the implementation specifically in the North America region. I have a proven track record of enhancing my performance, providing keen service to big brands, and cultivating collaborative alliances with internal and external clients.
