9 plus years of experience providing technical support and customer service to various accounts
and businesses in US, Australia and AsiaPacific
Highly proficient and resourceful in providing customer assistance thru chat, email, and phone
Vast knowledge in MySQL database, Google and Office software, as well as Windows, MAC and
Linux OS
Sound ability to identify and resolve problems in an efficient manner
Experience using a wide variety of ticketing systems such as Salesforce, Zendesk, Autotask,
OTRS, Cayzu, OS tickets, and the likes
Very much familiar and skilled in providing remote assistance using Teamviewer, VNC, Remote
Desktop, Screenshare, and similar platforms
