Hi! I'm Joyce, a reliable and detail-oriented Virtual Assistant with experience in appointment setting, customer support, administrative assistance, and IT helpdesk.
I have over 6 years of combined professional experience supporting customers across healthcare, travel, telecommunications, IT, and medical spa industries. Throughout my career, I've handled inbound and outbound calls, SMS, email, live chat, CRM management, calendar scheduling, lead follow-ups, technical support, and administrative tasks while maintaining excellent customer satisfaction.
As a Virtual Assistant for a U.S.-based medical spa, I managed leads from initial inquiry through appointment confirmation. I qualified prospects, answered questions about services and pricing, scheduled appointments, processed deposits, maintained accurate CRM records using GoHighLevel (GHL), and performed consistent follow-ups to improve conversion rates.
In my IT Helpdesk role, I provided technical support through phone, email, chat, and ticketing systems. I resolved software and hardware issues, managed Active Directory accounts, assisted users with MFA enrollment, handled onboarding and offboarding requests, and supported users remotely while meeting service level expectations.
What I can help you with:
• Appointment Setting
• Lead Qualification & Follow-ups
• Calendar Management
• CRM Management (GoHighLevel, ServiceNow, Pega, and more)
• Customer Support (Phone, Email, Chat)
• Administrative Assistance
• Technical Support & Troubleshooting
• Data Entry & Documentation
• Email & Inbox Management
• Microsoft Office & Google Workspace
• Canva & Basic Graphic Design
• AI Tools (ChatGPT & Grammarly)
I'm known for being dependable, organized, quick to learn new systems, and committed to delivering excellent customer experiences. Whether it's booking appointments, managing customer inquiries, organizing data, or providing technical support, I take pride in completing every task accurately and efficiently.
If you're looking for someone who communicates well, adapts quickly, and genuinely cares about helping your business grow, I'd love the opportunity to work with you.
