A hard-working individual with 9 years of experience in Customer and client-related tasks. Successfully organized content for future articles and maintained documentation of agent and client reports, scorecards, spreadsheets and presentations. Answered client communication over the phone and email with a high response rate of 98% and CSAT (Customer Satisfaction Score) of 87%.Managed appointments and booked meetings with the client and the team. Cascade business account goals and performance measures to individual employee performance targets to ensure quality work. Provided quality training and development to new employees to pinpoint the knowledge and skills the client wants their employees to have. Other responsibilities in relation to marketing research and customer retention. Proven outstanding computer and technology skills, good research-oriented approach.
