Hi ! I'm Randa. I work as a Chat Support were I assist agents regarding their customer's concern, inquiry, troubleshooting concern, raise a ticket, disputes, billing, emailing and retention/cancellation. I have experience with Sales and assisted customers before for 2 years through chat on the website and text messaging (Live person) until I got promoted as a Chat Support Service Representative that assisted agents. I have been in the BPO industry for 4years now. I also have appointment setting experience where I booked prospective clients, ensuring that important meetings are booked for the sales team. I am also studying copywriting and digital marketing. I am very focus person and workaholic, easy to adapt with new tools and environment, can do multitask and flexible. I am independent and extrovert person.
