I have been in the BPO industry for over 16 years with Team leader experience for more than 9 years.
I've worked with APAC, North American accounts, on shifting schedules. Handled Voice, Chat and Email accounts for Telco, Credit cards, Sales, and Back-office jobs.
My goal is always to make sure that performance and people are on top of my list. This will always determine the success and stability of every program I will be handling.
