I have been a customer support representative since 2018 and I was in the foreign exchange industry prior to that.
I was involved in sales and marketing when I was in the Forex industry for 5 years, where I did upselling of cash/debit cards, aside from being a frontline teller. Projects in marketing and monthly promotional strategies have been assigned to me during my tenure in this industry.
As a call center agent, after that, I was assigned to a food delivery service as my line of business, where I cater escalations of incorrect orders, missing items or any problems with the deliveries. I coordinate with consumers, merchants and couriers to ensure successful deliveries.
My experiences in the call center industry and the combination of what I learned in FOREX, enabled me to enhance my skills in customer service. It allowed me to identify and improve my opportunities.
I am very hard working, reliable and excellent with time management, able to communicate well with people at all levels. My relevant skill set in the BPO industry will allow me to excel in your organization.
I am very confident that I can learn quickly and will take minimal time in training if I will be required to learn a specific program.
