Dynamic healthcare and business operations professional with proven expertise in claims processing, accounts receivable management, and training. Skilled in investigating denials, validating medical claims, and ensuring compliance with payer requirements to optimize reimbursement and minimize revenue loss. Experienced in conducting training needs analysis, creating learning materials, and delivering onboarding and refresher programs that enhance team performance and operational efficiency. Adept at utilizing EHR systems (Epic, Cerner) while maintaining HIPAA compliance and patient confidentiality. Recognized for fostering accuracy, quality, and continuous improvement across medical billing and revenue cycle operations.
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