Customer service professional with 7+ years of experience in fast-paced BPO environments. I most recently spent nearly four years as a Team Lead at AG1 (Athletic Greens), handling 100+ daily tickets across phone, email, chat, social media, and SMS through Gladly, while maintaining a 98% CSAT score and response times under 30 seconds.
My core strength is customer service: resolving subscription issues, billing concerns, shipping delays, and technical problems in a way that turns frustrated customers into loyal ones. I've been recognized as a Top Sales Agent and Customer Centricity Awardee for combining empathy with results, and I hold a Cum Laude degree in Psychology, which shapes how I read customers and de-escalate tense situations.
I also bring leadership and technical range to the table. At AG1, I mentored tea-----------mbers and helped set performance strategies; earlier, as a Technical Expert at T-Mobile and Technical Support Specialist at CenturyLink, I built a strong foundation in troubleshooting and technical sales. I'm comfortable across CRM and ecommerce platforms like Gladly, Commslayer, Shopify, Klaviyo, and Yotpo, so I can step into support, leadership, or broader VA-style work as needed.
My home office is built for remote work: fiber internet with mobile and LTE backups, a power backup, and a quiet, dedicated workspace for night-shift schedules. I'm ready to bring strong customer service, leadership, and problem-solving skills to a growing team, full-time.
