Negotiates and reaches an agreement on Service level
agreements with the client and operational level with
operational level agreements.
Ensuring that all services the company provides meet the
agreed upon Service Level Agreement (SLA).
Working with all departments within the company to
ensure that each service meets the required quality
standards.
Coordinating with the different departments to ensure any
changes to the services provided are communicated to all
relevant parties.
Making recommendations to the management team on
ways to improve service quality.
