WORK EXPERIENCE
RMS Collect, iQor Philippines Inc 2016 – 2024
T-Mobile Prepaid Operations Supervisor
October----------- Showcasing leadership for 15 headcounts, Leading people to
excellent performance. Facilitating business reviews for clients.
Cascading company updates and urgency on work cadence.
Motivating and building people to be future leaders.
Technical Customer Service Representative/Subject Matter Expert
August----------- Performing troubleshooting specifically for mobile and hotspot
devices. Aiming for high resolution percentage and delivering
excellence customer service experience. Assisting colleagues
and training team for future business growth, Sharing knowledge
and experience specifically for CSR and TSR role.
Customer Service Representative
July----------- Managed large amounts of inbound and outbound international
calls for a telecommunications account specifically handling
their billing information and financial status of their accounts in a
timely manner, identifies customer needs, clarify information,
researched every issue and provides proper resolution for
customer’s satisfaction.
Technical Skills
- Proficient in Microsoft Office (Word, Excel and
PowerPoint)
- Communication and Collaboration Tools
Soft Skills
- Communication and Adaptability
- Time Management
- Team Work and Adaptability
- Email Management
