Hi! I’m ----------- from the Philippines. Think of me as your behind-the-scenes partner — the back-office support who helps keep your business engine running smoothly.
With 13+ years of experience in customer service (phone, email, chat), order and sales processing, and technical support operations, I specialize in providing reliable, accurate, and efficient support so you can focus on growing your business.
Clients I've worked with:
Service-based businesses, and busy entrepreneurs within the retail, logistics, SaaS, telecoms and home services industries.
What I'm Good At & Can Help You With:
Customer Service (Phone, Email, Chat)
Order Management
Data Entry and Accuracy Verification
Order Processing
Sales Support
CRM & Ticketing Tools (e.g., Zendesk, Salesforce)
Invoicing & Billing Support
Admin & Data Entry Tasks
Calendar Management & Appointment Scheduling
Inbox and Email Management
Product/Service Troubleshooting (Mobile/Networking)
Back-Office Coordination
Client Communication & Follow-ups
Monitor and resolve out of stock orders
Track and manage shipment delays
Stock inventory checks
Market research and data analysis
Why Clients Work With Me:
Proactive and detail-oriented
A self-starter who can work independently
Experience with order fulfillment processes
Exceptional written and spoken English skills
Dedicated and skilled Customer Service Representative
Thrives in a dynamic, fast-paced environment
Can provide top-notch customer support
Strong project management and organizational skills
Organized, reliable, and collaborative
With stable and reliable internet connection
Tools/Programs Proficient At:
Slack, Zendesk, Salesforce, Asana, Netsuite, Microsoft Teams, Zoom, Google Meet, Skype, Avaya, Viber, WhatsApp, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), OneDrive, Grammarly, ChatGPT, Canva, and more
Invite me for an interview.
Looking for a reliable, experienced support specialist to handle the backend while you focus on the big picture? Let’s talk and let’s explore how I can help your team succeed.
Virtual Assistant, Customer Service, Order processing, Order Management, Operation Management, Inventory Management, Ecommerce, Customer Support, Invoicing, Order Tracking, Supply Chain Management, Outbound Sales, Sales Management, Email Support, Chat Support, Creative Problem Solving, Logistics Management, Outbound Sales, Office and Administration, Technical Support, Canva, Google Sheets, Freight Forwarding, Logistics Coordination, Accounts Receivable, Performance Marketing, Catalog Management, Attention to Detail, Phone Support
