Detail-oriented and results-driven Customer Service and Data Support Professional with experience in education, healthcare, consulting support, and sports analytics. Proven track record of delivering high-quality customer support via phone and
email, resolving account and subscription concerns efficiently, and consistently exceeding KPIs in response time, quality assurance, and customer satisfaction.
Experienced in data analysis, process improvement, and supporting senior consultants with strategic recommendations, project planning, and client presentations. Skilled in translating complex data into actionable insights, identifying operational inefficiencies, and assisting with system implementation and change management initiatives.
As a part-time Sports Data Analyst at
Framesport.AI, demonstrates strong analytical precision by validating and annotating rugby match data to ensure structured, high-quality datasets that support performance analytics.
