Experienced customer experience and operations professional with over 10 years of supporting executives, leading teams, and optimizing business operations across global DTC and B2B environments. Proven expertise in executive support, workflow coordination, escalation management, and KPI-driven performance improvement. Highly skilled in tools such as Zendesk, Salesforce, Jira, and Confluence to maintain operational visibility, streamline processes, and support data-informed decision-making.
Recognized as a reliable strategic partner who manages priorities, coordinates cross-functional projects, and ensures follow-through on leadership initiatives. Known for a calm, empathetic, and solutions-oriented approach, with a strong commitment to confidentiality, accuracy, and operational excellence. Able to serve as the operational backbone for leadership while empowering teams to deliver consistent, high-quality customer experiences.
