Hello, I'm -----------, an aspiring Virtual Assistant with a diverse background in customer service, technical support, quality assurance, management, training, and sales.
During my six-year tenure in the BPO industry, I excelled in level 1 and 2 Technical Support roles, handling inbound and outbound calls to troubleshoot internet issues. This experience honed my empathetic skills, especially in dealing with challenging customer situations. I worked with US based and Australian based internet service provider. So I am confident that I am familiar with the work culture.
I transitioned to Quality Assurance, where I audited calls, identified improvement areas, and coached agents to enhance service delivery. I also collaborated with the training department to achieve a 100% passing rate for new hires through facilitation of training programs and monitoring KPIs.
Beyond the BPO industry, I further developed my skills as a Life Insurance Agent, focusing on sales, lead generation, calendar and inbox management, and -----------eting strategies.
Additionally, I'm a content creator and was self-trained in video shooting, editing, podcast production, and a little bit of Canva editing. Leveraging these skills to drive -----------eting initiatives for lead generation with my Life Insurance work previously.
