8 years of experience as a Customer Service Representative for Vacation Rentals
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With a Bachelor’s degree in Elementary Education, 33 units toward a Master’s in Education majoring in Administration and Supervision, and over seven years of hands-on customer service experience in the vacation rental industry, I bring a unique blend of organizational skills, clear communication, and problem-solving expertise that aligns perfectly with the demands of a remote VA role. My background has equipped me to manage guest inquiries efficiently, multitask in fast-paced environments, and deliver exceptional support—skills I am eager to apply virtually to support your team’s success.
In my 7 years and 6 months as a Customer Service Representative for Turnkey Vacation Rental and Vacasa Vacation Rentals, I handled a high volume of guest inquiries across pre-arrival, in-stay, and post-stay phases. This involved promptly answering questions via email, phone, and chat; troubleshooting issues such as booking discrepancies, maintenance problems, and amenity concerns; and providing step-by-step guidance to ensure positive resolutions. I have experienced handling different reservations from different booking platforms like Airbnb, VRBO, RedAwning, Home and Villas by Mariott International, and Margaritaville Cottages Orlando by Vstays. Proficient in tools like Escapia, Screensteps, Compass, Okta, Slack, Skype, Salesforce, Twilio, Five9, and Omni.
I am enthusiastic about the opportunity to bring my proactive approach and dedication to your company, contributing to seamless operations and client happiness.
