Highly adept professional with 5 years of extensive expertise in customer service,
billing management & technical issue resolution for telecommunications
industry. Proficient in monitoring sales progress, developing strategies,
managing customer relations while collaborating with several teams
through guided coaching and call monitoring to realize expected targets.
Graduated with Latin Honors and have been promoted as Subject Matter Expert in my last workplace after few months of working in the company. Have been awarded as top SME for the handled cluster with several nominations on other awards.
