Hello! I'm -----------, a dedicated and experienced Technical Support Specialist with a strong background in telecommunications and customer service. With over 9 years of experience, I have excelled in providing technical support for DSL and telco services, earning recognition as a Top Agent at Sykes Asia, Inc. I specialized in CenturyLink's DSL account, progressing to become a Subject Matter Expert (SME) and Mentor, where I shared my knowledge and supported team development.
Currently, I am a Technical Support Representative at Concentrix, focused on delivering exceptional customer support for AT&T's telco services. I have consistently achieved top performance ratings, earning the title of Top Agent across multiple quarters.
In addition to my technical support expertise, I have valuable experience in data entry and bookkeeping at Primo Foods Corp, where I manage financial records and ensure accurate data entry for operational efficiency.
Top Skills:
Technical TroubleshootingCustomer Service ExcellenceProblem-SolvingTeam Leadership and MentorshipData Entry and AccuracyFinancial Recordkeeping and BookkeepingCommunication SkillsAdaptability
I am passionate about leveraging my skills and experience to deliver outstanding service and contribute to the success of businesses. I thrive in dynamic environments and enjoy continuous learning and growth. Let's connect and explore how I can bring value to your team!
