I’m a Customer Care Ops Specialist with experience in eCommerce, D2C subscription support, SOPs, macros, QA, escalations, internal documentation and team workflows.
I help support teams work more clearly and consistently by organising messy processes, creating simple guides, improving workflows, reviewing tickets and turning repeated customer issues into clear steps agents can follow.
My experience includes live chat and email support, returns and delivery workflows, Shopify checks, Trustpilot review handling, 3PL and WMS coordination, knowledge base updates, Google Sheets trackers, team training materials and cross-team communication.
I’m comfortable using tools such as Gorgias, Shopify, Slack, Google Docs, Google Sheets, Microsoft Office and Canva. I can also learn new systems quickly and work independently with minimal supervision.
I’m best suited for businesses that need reliable support with CX operations, D2C customer care, process clean-up, SOPs, macros, QA checks, inbox organisation and internal documentation.
