Delivered customer support, content moderation, and e-commerce operations services across global organizations for over 5 years, supporting high-volume online platforms and customer-facing businesses. Managed customer inquiries, order processing, refund requests, and compliance reviews while ensuring accurate documentation and policy adherence in fast-paced environments. Collaborated with cross-functional teams to resolve customer and operational issues, contributing to seamless customer experiences and efficient business operations. Leveraged Shopify, Stripe, Google Workspace, Notion, Canva, and ChatGPT to support e-commerce workflows, streamline processes, and maintain high standards of service quality and accuracy.
