Non-voice, live chat, email handling, and social media management & moderation.
Worked for e-commerce brands across Australia, the US and the UK. Trained to give the best customer service experience in whatever situation there is and keep the engagement through social media platforms (Facebook, Instagram and TikTok). I expect myself to do the same in my future clients.
I label myself as a highly diligent hard worker and goal-driven to achieve the desired outcome. Can work independently with minimal supervision and learn processes in no time.
Experienced in using the following CRM tools/business tools:
- Zendesk
- Shopify
- HubSpot
- Help Scout
- Salesforce
- CS Central
- Intercom
- Sprout Social
- Hootsuite
- Google Workspace
- Meta Business
- -----------
- Slack
- Trello
- Monday
- Canva
Already have experience in working remotely since 2015 to be an online English tutor. Providing customer service to actual buying customers in 2016. And by 2019, becoming a customer service associate for the online platform giant. Now, working as a Customer Support Specialist Manager and Social Media Manager remotely.
