Experienced IT and Operations professional with 8 years of progressive experience in Service Desk Support, Remote Desktop Support, Technical Sales, and Service Operations Management. Skilled in i----------- management, vendor coordination, and service delivery within the Australian retail sector. Proficient in tools such as ServiceNow, SAP ERP, Active Directory, and AWS, with a solid foundation infinance and operations. Known for driving performance improvements,meeting SLAs, and delivering customer focused solutions through cross functionalcollaboration.
