Results-driven sales and customer service professional with 10+ years of experience in inside sales, customer retention, and team leadership across B2B and B2C environments. I specialize in reactivating dormant accounts, driving incremental revenue, and building strong, long-term client relationships through consultative selling.
I have a strong track record of partnering with cross-functional teams, resolving escalations, and coaching teams to consistently exceed performance targets. Known for my ability to balance customer advocacy with business objectives while thriving in fast-paced, metrics-driven environments.
Core strengths include account management, upselling and winback strategies, CRM utilization (Salesforce, Zendesk), and performance reporting. I bring a collaborative mindset, strong communication skills, and a continuous improvement approach to every role.
