For 11 months, I worked as a customer support agent on a healthcare/insurance account. I handled inbound and outgoing calls, checked member/customer eligibility, reviewed prior authorizations, and sent them the materials they needed for insurance. Following my CSR employment, I worked as an in-house representative, eventually becoming a patient care support. I scheduled patients and coordinated doctor's visits. I handled inbound and outbound calls in various hospitals, and I also worked as a new patient coordinator. I want to be known as a customer service person with exceptional communication skills that gives customer satisfaction on demand.
