Hi there! I'm bringing over a 6 years of expertise in customer service: ecommerce, entertainment, financial account, life insurance, real estate and 1 year of sales experience. I've successfully handles complex queries, exceeding expectation and ensuring seamless interactions. Let's work together to enhance customer satisfaction and drive exceptional results.
*eCommerce
-Order Management ( order status, order fulfillment, order modification, cancelations, replacements, etc.)
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-Customer Support (responding to order-related inquiries)
*Fraud Specialist
-Analyze Accounts for Suspicious Activity
-Investigated Fraud
-Conduct Research as Needed
-Conducting Research To Identify Fraud Perpetrators
-Monitor out Automated Fraud Screening Application
-Recommend Actions in Fraud Cases
-Resolve Conflicts and Manage Customer Expectations
-Email/Outbound Calls
*Vendor Account Specialist (Real Estate)
-Onboard Utilities for a Property Management Company (gas, water, sewer, electricity)
-Manage Invoices (tracks invoices that we haven't received nor missed by calling the Utility Providers or emailing them)
-Single Family and Multifamily
-Experience as a Utility Processor (making sure that services were ACTIVE before client moves in
-Service Request Management (Identify and accepts the service request made by Account Managers/ Support and fulfill it quickly and efficiently resolving their request so we can help improve tenant satisfaction)
*Life Insurance Customer Support
-Learning and understanding
company insurance products
-Answering calls and responding to customer complaints
-Accessing accounts and policy schedules
-Providing customers with detailed information about policies and products
-Forwarding customers to sales agents when a policy needs to be initiated or upgraded
-Typing up complaint reports
Let's work together if you think we're a good fit!
