I am April Joy C. Aranzanso and I've been in the BPO industry for almost 6 years.
Throughout the years, I've mastered several skills that helped me be the best in my field. I've learned several technical skills such as proficiency in MS Word, MS Powerpoint, Google Spreadsheet, and many more. I also learned how to analyze data. Aside from that, I expanded my communication and problem-solving skills as I've talked to sevMy name is April Joy C. Aranzanso, and I've accumulated nearly six years of experience in the BPO industry.
Over the years, I've honed a variety of skills that have propelled me to excel in my role. I've developed proficiency in numerous technical tools such as MS Word, MS PowerPoint, and Google Spreadsheet, alongside acquiring data analysis capabilities. Additionally, my communication skills have flourished through interactions with diverse clients, where I've adeptly addressed and resolved various issues. Time management has been a cornerstone of my work ethic, recognizing the value of efficiency.
This expertise led me to a Trainer role at Concentrix - Uber, where I conducted comprehensive training sessions for both new hires and existing staff. My responsibilities included delivering product and process training, as well as nurturing soft skills development. I successfully introduced new lines of business and crafted tailored training programs to enhance agent skills. Administrative duties also exposed me to diverse reporting techniques.
Subsequently, I transitioned to a Support Ambassador position at TDCX - Airbnb. In this role, I serve as the primary point of contact for customers seeking assistance with product and service inquiries, issues, or requests.eral clients and helped fix any issue that arose. I also believe that time management is top of my priority as I believe that time is gold.
As a result, I became a Trainer at Concentrix - Uber where I trained new and existing employees regarding product and process training as well as soft skills development. I've managed to launch several lines of business as well as created a training program that develops the skills of the agents. I also learned several reporting techniques because of our admin tasks.
Lastly, I became a Support Ambassador in TDCX - AIrbnb where we are the first point of contact for customers who have inquiries, issues, and/or requests related to products and services through phone call, messaging, email, and/or live chat.
