With over six years of combined experience in both UK retail industry and US healthcare systems, I bring comprehensive set of skills specializing in handling inbound and outbound communications, managing corporate data, and supporting diverse business operations. Proven ability to work with global clients across sectors, including educational institutions and retail organizations. Known for delivering prompt, professional service and maintaining high standards in data accuracy and customer satisfaction. Adept at using business tools and communication platforms to streamline workflows and enhance customer experience. As a Patient Care Coordinator at Optum Specialty Pharmacy, I was responsible for scheduling specialty medications for oncology patients, demonstrating empathy and efficiency in high-pressure situations. Prior to that, my role at Healthfirst New York involved processing insurance claims and prior authorizations, where I developed a working knowledge of medical terminology and coding. My ability to engage with diverse individuals—including patients, physicians, students, and global clients—has allowed me to build meaningful professional relationships and deliver exceptional service. I am confident that my experience with email and phone communications, medical administration, and data handling would allow me to support your team effectively in a virtual capacity. I would welcome the opportunity to further discuss how my background aligns with your needs.
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