Hi.Currently I'm a Real Time Analyst(WorkForce Managent) in a BPO company. As an RTA, I'm responsible for monitoring all call queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. The Real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems. With this, multi-tasking is my forte with minimum supervision.
Communication Skills-fluent in both verbal and written communocatio
Technical Skills-Knowledgable in Excel, Word Spredsheets
Typing Skills-60WPM
Comprehension Skills
Fast Learner-Willing to be trained
