I am a dedicated and results-driven professional with 3 years of experience in the BPO industry and 2 years as a Virtual Assistant. My BPO background includes customer service, technical support, order processing, and car rental assistance, where I handled inbound and outbound calls, email support, and live chat. I developed strong communication skills, conflict resolution abilities, technical troubleshooting knowledge, and the ability to meet KPIs while maintaining high customer satisfaction.
As a Virtual Assistant, I have supported business owners with administrative tasks, calendar and email management, data entry, CRM organization, lead follow-ups, and appointment setting. I have hands-on experience with GoHighLevel (GHL), including managing AI chat features, building funnels, setting up A2P registration, creating automation workflows, pipeline management, email and SMS campaigns, and tracking leads to improve conversions.
My key skills include:
• Customer support (phone, email, chat)
• Technical troubleshooting
• CRM and pipeline management
• Automation and workflow setup
• Data entry and database management
• Appointment scheduling and calendar management
• Lead generation and follow-ups
• Quality assurance and process improvement
• Strong attention to detail and time management
I am organized, proactive, tech-savvy, and committed to helping businesses grow by improving systems, efficiency, and customer experience.
